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On July 1, 2019, The Taxpayer First Act of 2019 was signed into law, which aims to broadly redesign the Internal Revenue Service. Generally, the legislation aims to expand and strengthen taxpayer rights and to reform the IRS into a more taxpayer friendly agency by requiring it to develop a comprehensive customer service strategy, modernize its technology and enhance its cyber security.

 

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Taxpayer Experience

Improving the delivery of services to diverse taxpayers

  • Comprehensive customer service strategy
  • IRS Independent Office of Appeals
  • VITA programs

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IRS Modernization

Moving further into the digital age while enhancing traditional interactions

  • IRS information technology
  • Form 1099 filings
  • Streamlined Critical Pay Authority

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IRS Organization

Pursuing efficient and effective tax administration

  • Agency structure
  • Employee training
  • Hiring practice

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Cybersecurity and Identity Protections

?Working with partners to?combat identity theft and fraud

  • Addressing refund fraud
  • ID theft victim assistance
  • Improper disclosure by return preparers

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Enforcement

Enforcing a fair and just tax system

  • Asset seizures
  • Innocent spouse relief
  • John Doe summonses

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Feedback?

Do you have feedback you’d like to share as we continue to implement the Taxpayer First Act? Please send it to TFAO@irs.gov.